Refund & Cancellation Policy

Medical Bill Forensics LLC provides a professional, labor-intensive, evidentiary healthcare product. Because our reports are generated based on a technical review of the data provided by the client, or their legally designated agent, we adhere to the following financial policies:

A forensic audit is considered “initiated” if all client provided documents are present, legible, and complete (no missing pages or sections), and auditor production of the forensic audit report has begun. After initiation, but before completion of the audit a client may elect to cancel their audit and receive a refund of their audit fees plus applicable sales tax minus a $100 administrative fee.

A forensic audit is considered “completed” once the final report is delivered to the clients designated email address, or that of their legally designated agent. At this stage, the transaction is final and non-refundable. The client, or their legally designated agent, have ten (10) business days to schedule a post-audit review conference should they desire.

If Medical Bill Forensics LLC receives billing documents that are illegible, incomplete, or missing essential pages, we will notify the individual and request the documents in question be corrected and resubmitted. If the individual fails to provide legible, complete billing documents within 20 business days the audit will be internally canceled and the client refunded their audit fees plus applicable sales tax minus a $100 administrative fee. We allow 20 business days so that the client can obtain the correct documents in the event that they received incomplete documents from their billing entity or insurer.

No contingency or guarantee fees are paid for the production of the forensic audit itself. Medical Bill Forensics LLC does not work on a contingency basis. We do not guarantee that a billing entity will reduce a balance or accept our findings; our findings are based on state and federal billing and coding mandates for covered entities or their contracts with insurers. Our fee is for the line-by-line, forensic identification of data in a clients provided billing documents – we outline correctly billed and coded line-items, non-confroming line-items, and borderline line-items.

If you have any questons regarding this policy please email us here. We are more than happy to address your concerns.